Job Description

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Service Estimator (Columbia, SC):
At W.W.Williams the Service Estimator provides technical parts and service support in the diagnosing and estimating process.  Prepares accurate and timely estimates to repair customers' equipment by performing the following duties:
Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles.
• Develops repair estimate with labor operations required to complete repair, reviewing warranty for any deductibles due.
• Develops complete parts lists for repairs being performed using extensive product knowledge, various computer software programs and supplier catalogs, estimating requisition completion time with a high degree of accuracy.
• Identifies sources for non-stock parts, using relationships developed with local suppliers, and determines price and availability of parts to be included on customer estimates.
• Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process.
• Recovers freight costs by following the current freight policy and including anticipate freight costs in customer estimates.
• Estimates date of delivery to shop, based on knowledge of own firm's inventory and stock delivery schedules communicating with shop to ensure efficient use of technicians' time.  .
• Matches customer needs with W. W. Williams product and service offerings and recommends solutions, allowing Service Department to maximize customer satisfaction and sales opportunities.
• Builds and maintains relationships with technicians and shop personnel.
• Assists in setting appropriate stocking levels by reporting stocking problems or opportunities.
• Successfully completes all ongoing supplier-provided parts training and maintains all supplier and company required certifications.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.