Service Advisor in Tucson, AZ at The W.W.Williams Company

Date Posted: 1/2/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tucson, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/2/2020

Job Description

Service Advisor (Tucson, AZ):

W.W. Williams is seeking an experienced, highly motivated Service Advisor for our high volume service department. The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of the repair.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Writer/Advisor provides advice to customers regarding vehicle repairs.

JOB DUTIES:

  • Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
  • Open and close work orders in a timely manner.
  • Research vehicle recalls, service & repair information with manufacturers' websites.
  • Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

JOB REQUIREMENTS:

  • Must have excellent customer service experience.
  • Must work closely with vehicle repair technicians.
  • Excellent verbal and written skills.
  • Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
  • Able and comfortable with multi-tasking.
  • Possess high level of overall technical knowledge.
  • Clean driving record, and must pass drug screen and background check.

EDUCATION:

  • Experience with heavy duty dealership and/or diesel service environment preferred.

EOE/AAP/M/F/Vets/Disabled, DFWP.

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